Work

An experienced practitioner and design leader, I've been working in strategic design for digital products & services since the nascent days of the web, delivering countless projects for a huge number of clients spanning a range of industries across the UK and Australia.

Project portfolio

This is a list of the key projects and organisations I have had the pleasure to work with over the last 20+ years. Longer-form case studies are available on request.

2020

Telstra

Telstra

Strategy and Design for an exciting new project.

2018-2020

Origin Energy

Origin Energy

Helping to build the XD practice from the ground-up and develop a culture of innovation through rapid, lean experimentation. I led the Customer Service XD team, responsible for the Origin native applications that were rated #1 within the utilities category in Australia, rated 4.3 in the Apple App Store, 4.7 in the Google Play Store and awarded Silver in the Melbourne Design Awards, 2020.

  • Team leadership
  • Strategy
  • Design

2018

Lower Murray Water

Lower Murray Water

2017

University Office

University Office

Re-design the user interface for the IRMA research management system.

  • Team leadership
  • Strategy
  • Research
  • Design
  • Front-end template delivery

2017

Moonee Valley City Council

Moonee Valley City Council

2017

Cengage Learning field research

Cengage Learning field research

An extensive program of research across Australia to investigate teacher and student attitudes, needs and behaviours around modern day teaching, technologies, eBooks and eLearning in order to inform a digital business strategy.

  • Team leadership
  • Research

2017

Beyond Blue

Beyond Blue

Information Architecture testing and enhancements.

  • Team leadership
  • Strategy
  • Research
  • Design
  • Prototype development
  • Testing

2017

Alfred Health

Alfred Health

  • Team leadership
  • Strategy
  • Research
  • Design
  • Delivery
  • Ongoing support

2016-2017

Cengage Learning App

Cengage Learning App

An engaging, easy to use, reading, writing and speaking online education app for primary school children.

  • Team leadership
  • Strategy
  • Research
  • Design

2016

Yarra City Council

Yarra City Council

2016

The Victorian Civil and Administrative Tribunal

The Victorian Civil and Administrative Tribunal

Accessible, simple, informed advice for Victorians in dispute.

  • Team leadership
  • Strategy
  • Research
  • Design
  • Delivery
  • Ongoing support

2016

The Australian Institute of Family Studies

The Australian Institute of Family Studies

Assist a government agency charged with research and communication of findings that affect family wellbeing to better understand who their audiences are and what their different needs might be: How might we make the information more accessible and compliant with the Government DTO standards?

  • Team leadership
  • Strategy
  • Research
  • Design
  • Delivery
  • Ongoing support

2015

The Australian Bureau of Statistics

The Australian Bureau of Statistics

UX consulting to review and improve two new hugely important internally-focussed prototype applications.

  • Team leadership
  • Strategy
  • Research
  • Design
  • Prototype development
  • Testing

2015

Film Victoria

Film Victoria

Promote Victoria as a world-class destination for film production on a global stage, while also improving the level of services and online experience for domestic Australian film, tv and games developers.

  • Team leadership
  • Strategy
  • Research
  • Design
  • Delivery
  • Ongoing support

2013-2014

Deakin University

Deakin University

Everything a student needs to successfully navigate a hectic university life. Widely praised as a well-designed, leading, innovative solution amongst many other universities and research organisations across Australia.

  • Team leadership
  • Strategy
  • Research
  • Design

2013

Jean Hailes for Women's Health

Jean Hailes for Women's Health

  • Team leadership
  • Strategy
  • Research
  • Design

2009

The Best Job In The World

The Best Job In The World

2008

Yarra Trams

Yarra Trams

2008

Whereis Products (Sensis)

Whereis Products (Sensis)

2008

Vic Roads

Vic Roads

Re-designed the Vic Roads home page, incorporating new branding and improving usability.

2008

Computershare

Computershare

2006

Telstra.com

Telstra.com

Designed the first Telstra.com online store.

2006

Telstra Business mobile strategy

Telstra Business mobile strategy

UX designer before UX was a thing (I think I was a 'Usability Specialist') developing the first mobile strategy for Telstra Business, back when mobile meant Blackberries.

2006

Telstra Business

Telstra Business

UX designer before UX was a thing (I think I was a 'Usability Specialist') on the team that created the first Telstra Business website. A huge IA project consolidating 7 existing sites within an impossible deadline.

2004-2005

Madman

Madman

Part of the very first Madman web team, developing an early incarnation of the flagship website and various projects for a large number of cinematic releases, including work for John Safran and Adam Elliot, during my first year in Australia.

2002

The British Museum

The British Museum

A 'New media' designer in the Educational New Media Unit, developing a series of interactive educational experiences.

1999-2002

Nettec

Nettec

A web designer in the dot-com bubble days, working for clients including: The Coca-Cola Company, First Choice Holidays, Capita, Axa Investments, Dyson and Legg Mason Investors.

The Australian Bureau of Statistics
The Alfred Hospital
Beyond Blue
The British Museum
Deakin University
Film Victoria
Origin Energy
Orora
The Red Cross
VCAT
The Women's Hospital
World Vision